Refund and Returns Policy
At ChebyDeals, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below to understand how returns, refunds, and exchanges work.
Returns
We accept returns within 30 days of delivery if the item meets the following conditions:
- The product is unused, undamaged, and in its original packaging.
- The product is not a final sale or non-returnable item.
To initiate a return, please contact our support team at support@chebydeals.shop with your order number and reason for return.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be issued to the original payment method within 5-10 business days.
- Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us at support@chebydeals.shop with photos of the issue.
Return Shipping
- Customers are responsible for return shipping costs unless the item was incorrect or defective.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Non-Returnable Items
Certain items are non-returnable, including:
- Final sale or clearance items
- Personalized or custom-made products
- Used or damaged items not caused by shipping
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check your bank or credit card statement.
- Contact your payment provider, as processing times may vary.
- If you still have not received your refund, email us at support@chebydeals.shop.
Contact Us
For any refund or return inquiries, please contact our customer support team:
- Email: support@chebydeals.shop
- Phone: +1 775-898-3564
- Address: 2856 W Eastwood Ave Garden Unit, Chicago, IL 60625, United States
We appreciate your business and will do our best to assist you with any concerns.
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